Website Privacy Policy

Last updated: August 2019

Snips’ software is built on the principle of “privacy-by-design”, and privacy is a value Snips endeavours to honor in every aspect of its business.

Below, you will find the Snips Website Privacy Policy, with information regarding the personal data that Snips collects about visitors of snips.ai, users of console.snips.ai, or in relation to any other website it operates (“Websites”), and about end-users of the voice interfaces created through the Websites and integrating Snips’ technology or otherwise provided by Snips (“Voice Interfaces”), how Snips uses those personal data, who Snips shares them with, and your rights in relation to them.

How does Snips collect and use your personal data?

Snips collects the following personal data about you when you interact with its Websites and Voice Interfaces.

If you visit one of Snips’ Websites

If you visit a Website, Snips may collect technical information such as information about your interaction with the pages of the Website (scrolling, clicking, etc.) or the type of operating system you are using, and your IP address.

Snips needs this information in order to make the Website available to you and to improve the Website. The legal bases for this are that such personal data is required in order for Snips to provide you with the service you requested, as well as Snips' legitimate interest in optimising your experience and the Website’s performance.

Snips may also collect personal data through cookies, in accordance with its Cookie Policy and applicable cookie regulations.

If you create an account on one of Snips’ Websites

If you create an account on a Website, Snips may collect :

  • personal information you provide, such as your email, your username, your IP address, the name and description you give your Apps, and your Github account if you connect it to the Console. The intents you create on the Website or the content you add to your Apps or their descriptions might also contain personal data if you include any, but you are free to include as much or as little personal information as you wish in these fields;

  • an identifier for your account;

  • information about whether or not you are a professional or non-professional user of the Website and your intended use of the Snips Software and/or Services; Snips may consider you to be a professional user if you sign up with a professional email address (for example, if you sign up with an address "name@company.com") or if you indicate your intention to use the Website in a professional capacity on the Website;

  • technical information, logs and timestamps related to your use of your account.

Snips may use this information to:

  • improve the Website; the legal basis for this is Snips' legitimate interest in optimising your experience and the Website’s performance;

  • administer your account and allow you to benefit from the service you requested, in accordance with Snips’ Website Terms of Use; the legal basis for this is the performance of the contract between you and Snips.

  • identify fraudulent conduct; the legal basis for this is Snips’ legitimate interest in preventing and detecting fraud and enforcing its Terms of Use;

  • contact you regarding potential business opportunities, products, and news (to the extent you sign up for Snips’ newsletter or you are identified as a professional user). The legal basis for this is your consent (if you are a non-professional user) and Snips' legitimate interest in communicating with its business prospects and customers about its news, products, and services (if you are a professional user). For more information, please see our Enterprise Privacy Policy;

  • if you are a professional user, better understand your use of your account and the Website and tailor Snips’ communications with you on that basis. The legal basis for this is Snips’ legitimate interest in developing its relationship with its business prospects and customers.

You will be offered options regarding the collection of end-user personal data through the Voice Interfaces you create:

  • You may choose to activate the collection of device analytics data (a unique identifier, technical information about end-users’ use of the Voice Interface, such as the name of the Voice Interface used, a timestamp, and the intents triggered, “Analytics Data”);

  • If you are a Maker/non-professional user, by default, Snips will collect heartbeat data (a unique identifier and a timestamp, “Heartbeat Data”). You may choose to opt-out of the collection of Heartbeat Data. Snips does not intend to activate the collection of heartbeat data on Voice Interfaces used for commercial purposes.

Select your choices carefully as you will be responsible for providing end-users with certain information and obtain their consent to the collection of their personal data in certain cases, as further described in the Website Terms of Use. **Please read the Website Terms of Use and check your Privacy Settings on the Website for further details.

If you are an end-user of a Voice Interface

If you are an end-user of a Voice Interface:

  • if the maker of the Voice Interface you are using has activated the collection of device analytics, Snips may collect Analytics Data consisting in a unique identifier as well as technical information about your use of the Voice Interface, such as the name of the Voice Interface you used, a timestamp, and the intents you triggered;

  • If you use a Voice Interface made available by a Maker who has not opted-out from the collection of Heartbeat Data, Snips may collect Heartbeat Data consisting in a unique identifier and a timestamp of your use of the Voice Interface;

  • Snips never collects any transcripts of your queries or any voice data.

Snips may use this information to:

  • For Analytics Data, to improve Snips' Software, products, and services, as well as to provide support, identify and fix issues. The legal basis for this processing is Snips' legitimate interest in improving its Software and services and analyse end-users’ use of the Software and Service in the aggregate;

  • For Heartbeat Data, to prevent fraudulent use of the Snips Software, Service, and Websites. The legal basis for this processing is Snips’ legitimate interest in preventing and detecting fraud and enforcing its Terms of Use.

If you attend a Snips Voice Interface demo

Because demos don’t always go according to plan, Snips sometimes records demos. If you attend a demo of a Voice Interface, for instance in a meeting at Snips’ headquarters, at an event, or in any other setting where a demo version of a Voice Interface is being used, this may result in your personal data being collected during the demo. For more information, please check our Demo Privacy Policy.

In addition to the purposes listed above, Snips may use any of the information it collects in order to comply with its tax and other legal obligations, including in terms of invoicing, accounting and archiving, to respond to binding requests for information such as court orders, or to defend its rights. The legal basis for this processing is Snips’ legal obligations.

If you interact with Snips via email or an online form

If you send Snips an email or otherwise interact with Snips (for instance, via an online form to request access to an open dataset, or via email to ask a question with regards to your privacy rights), Snips may collect your email, name, and any other information it requires to address your request.

In addition to the relevant purposes stated above, where relevant, Snips may use this information to address your request, communicate with you, keep records and derive analytics of requests received, and fulfil its accountability requirements. The legal basis for this processing is, as the specific case may be, the performance of a contract between you and Snips or pre-contractual measures, Snips' legal obligations, or Snips' legitimate interest in streamlining communication with users and third parties.

Who does Snips share your personal data with?

Snips may share your personal data with our service providers who help us fulfill the purposes described above. We may also share your information with competent authorities for legitimate reasons. If this involves your data being stored or accessed from outside of the EU, we will make sure we implement adequate measures to secure the data transfer, such as a data transfer agreement based on the EU Commission’s model clauses.

How long does Snips keep your information for?

We keep your personal data for various periods of time depending on the type of data and the purpose of their collection, but as a general rule we will store your information for no longer than is necessary to fulfill the purposes described above, any retention period required by law, and for the applicable statute of limitations period thereafter.

How is your personal data protected?

We make sure your personal data are protected through adequate organisational and technical security measures. We apply physical and logical security measures internally, and our servers are subscribed from the most established cloud providers and protected through state of the art security measures.

Your Rights

You have the right to request access, rectify or erase your personal data or to restrict the processing of your personal data, or to object to the processing, as well as the right to data portability, each under the conditions laid out in detail in the GDPR. You also have the right to lodge a complaint with a supervisory authority, and to give us instructions on how to handle your personal data in the event of your death.

If you have an account on one of Snips’ Websites, you may access, update and delete your personal data, or toggle your device analytics and heartbeat options, in your Account Settings. If you are not an account holder, or for any other request to exercise your rights, please email legal@snips.ai, or send a registered letter to Privacy Team - Snips SAS, 18 rue Saint Marc, 75002 Paris, France, and we will do our best to respond to your request.

Changes to This Privacy Policy

In the next few months, this Privacy Policy will evolve to provide a higher level of transparency about the information collected and processed by Snips. It may also change from time to time to reflect changes in Snips’ processing of your personal data. Snips will highlight any material changes to the Privacy Policy with sufficient advance notice to allow you to object to those changes if that option is open to you.

Contact Snips

For more information or to request to exercise your rights, please contact the Privacy Team at legal@snips.ai.